Management Lessons

Icon

If you would create something, you must be something. –Johann Wolfgang von Goethe ● A Jason Caldarera website

eBay’s Controversial Feedback Policy Starts Monday

eBay, the on-line hot spot, will put into effect its new feedback policy this Monday.   The policy, announced last January, will remove the ability of sellers to leave negative (or neutral) feedback concerning buyers.

eBay maintains the change is a result of growing retaliatory comments from sellers who received negative feedback from buyers.  Market research, according to eBay, shows us buyers who receive these retalitory comments are much less likely to make future purchases.   Fewer future purchases mean decreasing sells which isn’t in anyone’s best interest.

Well at least not in everyone’s best interest.  Decreasing sales at eBay is a good thing for rival sites, such as OnlineAuction.com.  Sellers are looking towards local classifieds, self-owned merchant sites, and local sites such as Craigslist.com.  The defection, while currently only a blimp on eBay’s radar, could be a sign of things to come.

Advertisements

Filed under: Business, News, , , , , ,

One Response

  1. Colleen says:

    My feeling is not to change the neutral to negative feedback, but just to eliminate and delete the neutral comments.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

May 2008
M T W T F S S
« Mar   Jun »
 1234
567891011
12131415161718
19202122232425
262728293031  

Blog Stats

  • 79,962 hits
%d bloggers like this: